Frequently Asked Questions
You have questions? We have answers! If you don't find your answer on this page, or still have questions, please contact us and one of our friendly customer service reps will be happy to help you.
OUR PRODUCT
For this purpose, a caricature and cartoon are the same thing except the word cartoon is a whole lot easier to spell and pronounce 🙂 We even set up a website address at GiveAcartoon.com just to make it easier for customers.
NO! This is a hand-drawn, fully custom caricature drawn based on the scene you describe and the photos you provide during checkout. Of course, if you love one of the samples provided in our gallery, feel free to reference it during checkout.
Your caricature is yours to keep and you can make all the copies you want for personal use. We retain full copyright of the artwork, and we retain all rights to use the artwork that we generate on a royalty-free basis. If you would like to use your caricature for commercial purposes such as for company web sites, presentations, business cards, logos, marketing collateral or other promotional uses please see our commercial package which provides you with commercial ownership rights and a high resolution digital image suitable for this purpose. Note that this license does NOT include reselling rights (ie selling tshirts with a caricature) - contact us for pricing if this is what you want. As with personal use, we retain full copyright of the artwork, and we retain all rights to use the artwork that we generate on a royalty-free basis.
We have been in business since 2002 because we pride ourselves on total customer satisfaction. Our process allows you, the customer, to review and approve the artwork to make sure that it is in accordance with your initial specifications BEFORE we send your gift. Our artist will work with you until you are COMPLETELY SATISFIED and in the rare case that you are not, we will give you your money back. Note that additional charges may be necessary depending on the revisions requested. After your approval and shipment, we guarantee the product to be defect free or we will replace it.
We offer fully custom caricatures in a unique style, created by talented caricature artists. The caricatures are printed at high resolution on high quality paper using rich color ink that will last. We don't skimp! You won't find a better price for the level of quality, reliability, and customer satisfaction and you won't find a guarantee like ours. Our company has a proven track record of being reliable and making sure our customers are satisfied. See our price list.
We accept credit cards on most international orders. We perform a fraud check that flags high risk orders for more information or a different payment method like a wire transfer. The flags consider high risk countries like Russia, Malaysia, Indonesia and other high risk countries in Asia, Africa, and Eastern Europe. If your order has been flagged for Wire Transfer payment, we will review your order and follow up with an email with wire transfer information. It is unfortunate that a few bad apples can ruin it for everyone. We apologize for any inconvenience but we are a small company that has been burned by fraud in the past.
ORDERING
Pets can be people too (at least for the purpose of a caricature). If you are requesting a specific pet or breed, and/or the animal / pet is focal to the artwork, include a picture and choose the appropriate number of subjects when ordering. If it is just a general description of one generic animal or pet (e.g. small black dog) then we will include that as one of your props.
Yes.
Yes, you can add a digital to a Print order for an additional fee.
Yes, you can order additional copies of your caricature as a digital version, or extra prints and/or framed prints. You can add these items either during your initial order or after your order by choosing the Add-Ons product. If your original order has not shipped yet then call us to combine shipments.
The best way is to log into your account and going to your Order History to see current Order Statuses. You can also call or email us.
PHOTOS
- Big and clear. Head should be larger than half-dollar with good resolution
- Front or 1/4 turn view. We need to see the shape of the face.
- Clearly show the subject's facial features - eyes, nose and mouth definition.
- Capture the person's typical smile or common expression. If you want the person drawn smiling, then we will need a photo of the person smiling.
- Accepted File Types: .jpg (best), .gif, .tif, .psd -- NO Word documents, Power Points, or PDFs!
- See Photo Guidelines.
You can upload your photos right after the order process by logging in to your account. We generally do not accept photos by email because it can cause confusion and add time/cost. We accept all standard image file types (.jpg, .gif, .tif, .png, .psd).
For those who only have hardcopy photos, we recommend getting them scanned at a high dpi and then uploading them.
If acceptable photos are not received within 1 business day of placing your order, we may need to recalculate your proof date.
Yes.
TIMING
Since work begins on your caricature right away, your credit card is charged when your order is received. See our satisfaction guarantee above.
Yes, we provide you with a low-resolution preview of your final caricature on-line so you can review it to ensure that it is in accordance with your original instructions. Upon your approval, we queue your order for printing and final processing. Note that revisions (not included in your original instructions) may result in additional charges and may delay the delivery of your order. Once you've approved your order, it is placed on our "orders to print" queue - if you request revisions after we've printed your order, this can result in additional charges as well - please review your order carefully, including spelling of any words, before you approve your order.
SHIPPING
During checkout, you are given a variety of shipping method options to select from to suit your needs for timing, cost, and risk. We use UPS/USPS live rate lookups to calculate the cost. It is important that you consider all the factors below when making your decision. We highly recommend UPS because of tracking and insurance. Please understand that if you choose a shipping method that does NOT provide tracking and insurance, you assume the risk of delays, damage, or loss.
Delivery Timing:
- Orders are shipped from Gilbert, Arizona.
- UPS - See the UPS map to see transit times for Ground shipments.
- UPS does not deliver on Saturdays or Sundays (In some cases, UPS can deliver on Saturdays, but you must contact us to make special arrangements).
- Note that shipments to some countries (particularly Canada) may incur additional duties and/or taxes that are not included in the price.
- We meet or beat our timing commitments but we are at the mercy of UPS and USPS to deliver your order to you. Delays by UPS or USPS due to bad weather or some other reason are out of our control. We will pass along insurance proceeds that we recover to impacted customers.
Unfortunately our systems and processes do not allow us to charge your UPS/FedEx account.